Privacy Policy

This Privacy Policy (Policy or Privacy Policy) sets out how VAVVY (operated as a Sole Proprietorship by Vishwanath Prabhu, also identified by "we" or "us" or "our") uses and protects any personal information of users ("users", "you" or "your") that we collect from or through the website https://vavvy.shop/ (Website) and/or any mobile services (together with the Website, referred to as the Platform), and/or use of the Platform, products and services offered by us (our Services).

This Policy is published in accordance with the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

VAVVY is committed to ensuring that your privacy is respected and Personal Information is protected. Should we ask you to provide any information by which you can be identified when using this Platform, be rest assured that it will only be used strictly in accordance with this Policy.

1. Consent

By using the Platform or availing any Services (including purchasing products), you agree to the practices and policies outlined in this Privacy Policy. You hereby consent to our collection, use, sharing, and disclosure of your information as described herein.

If you use the Services on behalf of someone else (such as a gift recipient) or an entity, you represent that you are authorized to accept this Privacy Policy on such individual's or entity's behalf.

2. What Information Do We Collect?

We collect and store Personal Information that is necessary to provide you with a customized and efficient shopping experience.

A) Information you provide us

We receive and store information you explicitly provide. This includes:

• Contact Details: Name, delivery address, telephone number, and e-mail address.
• Account Details: Username and password (if you create an account).
• Transactional Info: Financial information such as bank account or credit/debit card details (processed securely by our payment gateway partners) and purchase history.
• Customization Data: Since we offer Print-on-Demand (POD) products, any custom text, images, or design preferences you upload or provide for your orders.

B) Information collected automatically

When you interact with our Platform, we automatically receive and analyze:

• Device & Network Info: IP address, geolocation data, device identification, browser type, and operating system.
• Usage Data: Session information, page response times, download errors, length of visits to certain pages, and interaction information (scrolling, clicks).
• Cookies: We use cookies to recognize your browser and provide personalized features. You can modify your browser settings to decline cookies, though this may limit your use of the Platform.

3. How We Use Your Information

We use your Personal Information to:

• Fulfill Orders: Process transactions, print your custom designs (via our manufacturing partners), and deliver products to your doorstep.
• Customer Support: Communicate with you about your orders, shipping status, new products, and promotional offers.
• Platform Improvement: Analyze data to improve our website structure, product offerings, and user experience.
• Legal Compliance: Identify and prevent fraud, and comply with regulatory requirements (including tax and accounting laws).

4. Sharing of Information (Third Parties)

As a business currently operating on a Print-on-Demand (POD) model, sharing data with trusted partners is essential to fulfill your orders. We share customer information only as described below:

1) Third-Party Service Providers & Manufacturing Partners

We employ other companies to perform functions on our behalf. This includes:

• Printing & Manufacturing: Sharing your order details and design files with our printing partners to create your product.
• Logistics: Sharing your name, address, and phone number with courier services to deliver packages.
• Payment Processing: Securely processing payments via third-party gateways.
• Marketing & Tech: Providing marketing assistance and hosting services.

These partners have access only to the personal information needed to perform their functions and are contractually bound not to use it for other purposes.

2) Business Transfers

As we continue to develop VAVVY (transitioning from POD to in-house manufacturing in the future), we might sell or buy business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.

3) Compliance with Law

We may release account and other Personal Information when we believe release is appropriate to enforce our Terms of Use, comply with the law, or protect the rights, property, or safety of VAVVY, our users, or others.

5. Data Security

We use adequate security policies and technical measures to safeguard your information. Please note that we do not store sensitive financial details (like full credit card numbers) on our servers. These are handled by secure, PCI-DSS compliant payment gateways.

6. Retention of Data

We retain your Personal Information as long as you have an account with us or as necessary to fulfill the purposes outlined in this policy (such as order fulfillment and tax compliance). You may request the deletion of your data by contacting us, subject to legal retention requirements.

7. Grievance Officer & Contact Information

In accordance with the Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

8. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. By using our Services, you agree to the exclusive jurisdiction of the courts in Mangaluru, Karnataka, in all disputes arising out of or relating to the use of the Website or this Privacy Policy.