Last Updated: February 21, 2026
We partner with India's leading logistics providers to ensure your VAVVY gear reaches you safely.
There are a few pin codes that are not serviceable by standard carriers for prepaid or cash-on-delivery. In such cases, the orders are shipped via India Speed Post as it covers all pin codes on the prepaid mode.
If a delivery attempt was not made or the customer did not receive a call during the delivery window, please contact the VAVVY Crew within 24 hours.
How to Escalate:
Email crew@vavvy.shop with:
Tracking status meanings for orders once the label is generated:
| Status | Description |
|---|---|
| Pickup Scheduled | Pickup request sent to courier. |
| Pickup Error | Issue with order details or API prevents pickup generation. |
| Out for Pick Up | Courier is on the way to pick up your parcel. |
| Pickup Exception | Courier attempted pickup but could not complete it. |
| Pickup Rescheduled | Pickup was not possible and is set for the next day. |
| Order Picked Up | Order has been collected from the factory. |
| In-transit | The package is en route to the destination hub. |
| Out for Delivery | The package is on its way to the delivery address. |
| Undelivered Attempt | Failed attempt due to customer uncontactable, incomplete address, or refused delivery. |
| Delivered | Package has been successfully delivered. |
| RTO Initiated | Return To Origin initiated; returning to seller. |
| RTO Delivered | Returned package has been delivered back to the warehouse. |
| Reverse Pickup | Request for reverse pickup from customer has been made. |
To minimize RTO risk, please double-check shipping addresses. Valid addresses must include:
Orders marked as ODA require self-collection from the nearest hub within 24 hours. Failure to collect results in automatic RTO. VAVVY is not liable for freight refunds in such cases.
If a shipment is officially marked as LOST by the carrier, we will credit the order amount back to your original payment method.
Claim Dispute Window:
All disputes related to Damage or Missing Items must be raised within 24 hours of delivery. Claims are only valid if negative remarks are on the POD.